Oct 2024 to Jan 2025 · Bank of America · Dallas, TX
Senior Technology Product Manager
Owned documentation compliance and release validation for a consumer investments portfolio spanning digital onboarding and physical customer touchpoints.
- Directed compliance strategy for 20+ complex agreements and disclosures across digital onboarding workflows and physical welcome kits
- Built a release-validation framework with automated testing to ensure agreement accuracy across the full customer journey, reducing regulatory risk
March 2024 to Oct 2024 · Wolters Kluwer · Dallas, TX
Senior Technology Product Manager
Led cloud migration and international expansion of a legacy platform, defining integration architecture and region-specific solution design for regulated markets.
- Migrated legacy on-premise software to cloud SaaS, defining a microservices architecture and integration framework across the application, global CMS, and decision engine, cutting deployment time 60% and maintenance costs 40%
- Drove expansion into Canada, the UK, and Europe, managing localization and region-specific solution design for multi-jurisdictional regulatory requirements
Aug 2022 to March 2024 · Citibank · Dallas, TX
Product Manager, Partnerships
Architected B2B2C integration platforms and partnership solutions for CitiPay, connecting APIs, merchant onboarding, and digital wallet strategy to measurable adoption.
- Launched a B2B2C integration platform for CitiPay with custom APIs and a dispute-resolution portal, improving merchant onboarding efficiency 80%
- Led an 8-person engineering team re-architecting a communications microservice with event-driven design, improving scalability 200%
- Defined digital-wallet integration strategy with major providers, driving a 45% increase in customer spend across integrated platforms
Jan 2022 to Aug 2022 · Capital One · Dallas, TX
Product Manager
Shipped AI/ML-powered fraud detection and third-party marketplace integrations in an API-first payments environment.
- Led a 4-person team launching an AI/ML fraud-detection initiative: ML models reduced fraud losses 35% while decreasing false positives 25%
- Managed a Stripe partnership to design and launch a Capital One marketplace integration in 3 months, achieving 100% faster go-to-market
- Enhanced debit-card digital services through frontend and backend improvements, delivering $400K+ in savings and a 30% reduction in support calls
March 2021 to Dec 2021 · Freelance · Dallas, TX
Product Manager
Delivered fintech and ecommerce applications for multiple clients, combining agile delivery with low-code tooling to accelerate solution deployment.
- Delivered 12 web and mobile applications across fintech and ecommerce, directing agile teams against an average project budget of $150K
- Implemented no-code/low-code development using Bubble, Adalo, and Webflow, achieving 400% faster go-to-market and 3x client acquisition
- Established a data-driven product framework using analytics and user feedback, lifting user satisfaction 18% and retention 25%